Shipping policy

SHIPPING INFORMATION – Essenza Pisterzi

We ship throughout Italy and the European Union. Our shipping rates are transparent, with no hidden costs, and we offer free shipping on orders that meet the thresholds specified below.

Shipping within Italy

  • Shipping cost: €8.90
  • Free shipping on orders of €90 or more
  • Estimated delivery times: 1–4 business days, depending on the destination. Delivery to islands and certain remote areas may take longer.

Shipping within Europe

To make our shipping rates simpler and more transparent, the European countries we serve are divided into two zones based on the destination.

Zone 1 – €12.90

Free shipping on orders of €90 or more

Zone 1 includes:

  • Germany
  • France
  • Spain
  • Netherlands
  • Belgium
  • Luxembourg
  • Portugal
  • Poland
  • Austria
  • Czech Republic
  • Slovenia
  • Croatia
  • Hungary
  • Slovakia

Zone 2 – €16.90

Free shipping on orders of €150 or more

Zone 2 includes:

  • Denmark
  • Finland
  • Sweden
  • Ireland
  • Greece
  • Romania
  • Bulgaria
  • Lithuania
  • Latvia
  • Estonia

NOTE: Shipping costs are automatically calculated at checkout based on the destination country.

 

Zone Shipping Cost Free Shipping From
🇮🇹 Italy €8.90 €90
🇪🇺 Europe 1 €12.90 €90
🇪🇺 Europe 2 €16.90 €150

 

Islands and island territories, including Corsica, French overseas territories, the Balearic Islands, the Canary Islands, Madeira, and the Azores, may be subject to different shipping rates, surcharges, and conditions compared to the mainland of the respective country. We recommend contacting us in advance to verify shipping availability, costs, and conditions for these destinations before placing an order.

Delivery Times within Europe

Just as a fine wine matures with care, our shipments are carefully prepared to ensure they reach their destination safely and in excellent condition.

Estimated delivery times generally range from 3 to 9 business days, depending on the destination country and location.

The delivery times provided are estimates and may vary due to remote locations, islands, public holidays, periods of high shipping volumes, or circumstances beyond Essenza Pisterzi's direct control.

Order Processing Times

Orders are processed and prepared for shipment within 2–3 business days after payment confirmation. You will receive an email notification as soon as your order has been shipped, along with the relevant tracking information.

Shipping Address

To ensure accurate and timely delivery, we kindly ask customers to complete all required shipping address fields carefully. Essenza Pisterzi is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or inaccurate information provided by the customer when placing an order.

For any inquiries, please contact our Customer Care team at: essenzapisterzi@gmail.com

Tracked Shipping

Every shipped order is assigned a tracking number (Tracking Code), allowing you to follow your package throughout its journey to its destination. You will receive an email notification as soon as your package has been handed over to the courier.

Sustainable Packaging

We are proud to adopt responsible logistics practices, using packaging materials with a reduced environmental impact whenever possible:

  • Recycled and recyclable cardboard boxes
  • Reuse of packaging materials to help reduce waste
  • Internal protective packaging designed to ensure product safety during transportation

Your order is carefully prepared, with respect for the products and attention to reducing waste.

Our Shipping Carriers

Shipments may be handled by BRT/DPD, SDA, GLS, DHL, FedEx, and UPS, depending on the destination, type of order, and available shipping service, with the aim of ensuring reliable and efficient delivery.

Possible Delays

We always do our best to process and ship every order as quickly as possible. However, during certain times of the year — such as public holidays, special promotions, or periods of high demand — processing and delivery times may vary from our standard estimates.

In such cases, we will do our best to ensure maximum transparency and provide updated information regarding the status of your order.

Need assistance? Our Customer Care team is available to help with any questions regarding shipping, delivery times, and orders.

Contact us by email:
essenzapisterzi@gmail.com

B2B Orders

For orders exceeding €300 placed by business customers, we recommend contacting us by email in advance to receive detailed information about product availability, shipping, packaging, and delivery times.

Invoicing for B2B Customers

Business customers who wish to receive an invoice issued in their company's name are kindly requested to submit their request within 24 hours of order confirmation, providing all the necessary invoicing details — company name, full address, VAT number, SDI code and/or certified email address (PEC), where applicable — to: essenzapisterzi@gmail.com

The 24-hour timeframe is an internal administrative procedure adopted by ESSENZA PISTERZI to ensure the proper management of orders and the related tax documentation.

Invoice requests must be submitted by email to the address provided above. Incomplete requests or requests submitted after this timeframe may require additional processing time.